"For me, an example of @verygoodservice is when the shop assistant walks around from behind the counter/till to hand over your purchase(s)."
"Also think it's @verygoodservice when assistant refers to you by name using details on your payment / loyalty card."
"It's better to take the customer to where the product they're after is on the shelf/rail rather than just give directions."
"A basic: staff engaging in friendly banter with the customer rather than talking to their colleagues/pals."
Thank you Simon