20 December 2010

Customer service: relationship management

customer relationship managementFor better or for worse... Customer relationship management is all about working together, not imposing what suits one party or the other. Irrespective of the initial engagement, companies which can demonstrate flexibility, and wish for the relationship to succeed, will stimulate their customers to adopt the same behaviour. And, long after the wedding day all will live in harmony in the long term....
Picture courtesy of CocoonPhotography with our thanks -

9 comments:

  1. The balance between Consumer and Supplier is such a delicate one - nobody is perfect, so nobody will ever be able to get it just right. I've experienced that Suppliers seem to be more "open" over the last few years and it's great to see that all is not lost. I've been fortunate enough to come across a great website which strives to bridge the gap between Consumer and Supplier. It's called http://hellopeter.com/ and it has changed my life.

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