20 December 2010

Customer service: relationship management

customer relationship managementFor better or for worse... Customer relationship management is all about working together, not imposing what suits one party or the other. Irrespective of the initial engagement, companies which can demonstrate flexibility, and wish for the relationship to succeed, will stimulate their customers to adopt the same behaviour. And, long after the wedding day all will live in harmony in the long term....
Picture courtesy of CocoonPhotography with our thanks -


  1. The balance between Consumer and Supplier is such a delicate one - nobody is perfect, so nobody will ever be able to get it just right. I've experienced that Suppliers seem to be more "open" over the last few years and it's great to see that all is not lost. I've been fortunate enough to come across a great website which strives to bridge the gap between Consumer and Supplier. It's called http://hellopeter.com/ and it has changed my life.

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  11. Zercom Systems Nigeria Limited is an innovative Tech company. We are a solutions-driven organization utilizing state of the art technology to provide optimal business, management and productivity solutions to our clients. The main-stay of our service is the focus on providing custom IT Solutions and Services to our esteemed clients in the areas of Business Transformation, Process Automation, Learning and Development and Value Added Services.

    We are recruiting to fill the position below:

    Job Title: Human Resources and Client Management Manager
    Location: Lagos

    Job Descriptions

    We are looking for a HR Administrator to support their Human Resources department.

    You will act as the first point of contact for HR-related queries from employees

    Your main administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases.

    Our ideal candidate has experience with HR procedures and can juggle various administrative tasks in a timely manner.

    Ultimately, you should be able to ensure our HR department supports our employees while conforming to labor laws.


    ✓ Organize and maintain personnel records

    ✓ Update internal databases (e.g. record sick or maternity leave)

    ✓ Prepare HR documents, like employment contracts and new hire guides

    ✓ Revise company policies

    ✓ Liaise with external partners, like insurance vendors, and ensure legal compliance

    ✓ Create regular reports and presentations on HR metrics (e.g. turnover rates)

    ✓ Develop and manage relations with key client stakeholders.

    ✓ Participating in administrative staff

    ✓ Overseeing recruitment efforts for all personnel, including writing and placing job ads

    ✓ Conducting new employee orientations and employee relations counseling

    ✓ Developing, analyzing, and updating the company’s salary budget

    ✓ Direct development of technical and operational strategy.

    ✓ Maintaining and revising the company’s handbook on policies and procedures

    ✓ Answer employees queries about HR-related issues

    ✓ Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)

    ✓ Arrange travel accommodations and process expense forms

    ✓ Participate in HR projects.

    ✓ Representing the MD

    ✓ Giving Presentations to Audience/Customers

    ✓ Going to meetings with the MD


    ✓ Proven work experience as an HR Administrator, HR Administrative Assistant or relevant role

    ✓ Strong phone, email and in-person communication skills

    ✓ B.Sc in Human Resources or relevant field

    ✓ Minimum of 3 years practical work experience.

    ✓ Computer literacy (MS Office applications, in particular)

    ✓ Excellent organizational skills, with an ability to prioritize important projects


    How to Apply
    Interested and qualified candidates should send their CV to: jobs@zercomsystems.com using the position as the subject of the email


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