What is the link between a fish and customer service?
Better hope that there are none. Unless you operate in the fish industry, it is better to avoid fishy customer service practices. There are no clear universal pointers as to what 'fishy' means but it could include known sub-standard operations, unfair practices, insufficient documentation, misleading advertising and many more horrible items that we can not quote in a blog dedicated to good customer service. Next time you review your customer service, someone should explicitly be tasked with the objective to ensure that there is nothing fishy going on.