04 July 2013

Customer service at low tide

customer service at low tide


Customer service at low tide

"Only when the tide goes out do you discover who's been swimming naked". This quote from Warren Buffet says it all. It can easily be applied to the field of customer service and every organisation should anticipate predictable changes in the environment they operate in and assess the impact they may have on their customer service performance.

4 comments:

  1. I agree, the quote says it all. In today's world where customer demands are changing in a drastic way, businesses should be able to effectively predict what's gonna happen next. In providing world class customer service, you should learn to be flexible and adapt or you get left behind.

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  4. Exactly. Perfect quote. Specially in the present time, the world is rapidly changing, so as the people and thus their wants and needs, businesses should be able to read and predict every changes that's going on around the community.

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