12 December 2013

Best customer service

Best customer service formula

The recipe for best customer service has never been published yet many organisations claim to know the secret formula. By performing a key word density analysis on a number of relevant pages we have come up with the secret formula from the customer point of view:

29% - deliver a result: give the customer what he wants and that will be a key driver of satisfaction
25% - being helpful: all about attitude and clearly trying to help the customer resolve their queries
11% - speed: giving a solution quickly is appreciated by customers
10% - listening: listening to the customer is a mark of respect and will help understand his/her "case"
7% - learning: customers want companies to learn from previous situations so bad stuff does not happen again
4% - experienced and skilled staff: clients want to deal with competent staff
3% - social media presence: for some customers, social media will help deliver the best customer service
3% - excellence: quality of service has a role to play in the overall customer service process
3% - marketing: the promise of good customer service actually contributes. It shows the company commitment to deliver the very best customer service
2% - rules: some rules help sometimes - consumer rights, warranties, service levels, compensation?
2% - privacy: important to keep customers matters confidential
2% - care: empathy, and care can matter enormously in some situations

What do you think? Is this the right formula for best customer service?
Please let us have your opinion by taking part in the best service poll in the right side-bar or post your suggestions on Twitter using the hashtag #bestservice or notifying @verybestservice. Thank you

Related Posts Plugin for WordPress, Blogger...