19 May 2014

Customer service teamwork

Customer service teamwork

The human factor plays a key role in the delivery of excellent customer service and everyone recognises that having a well motivated and trained customer service employee will make a massive difference when interacting with customers and racing against the competition. 

Companies should not ignore that they could make the boat go even faster with a stronger emphasis on teamwork. The management of customers handovers over time and over different channels could be improved so that the best customer service is offered and appears seamless even when dealing with different employees. 

Technology plays a big part in capturing all the information in one place but it is also critical that employees support each other actions without seeding the doubt in the customer mind that maybe the prior handling of their case was not deal with in the best way. Of course any wrongdoing must be put right but it is also critical that everyone pulls in the same direction and until the ultimate goal has been reached, unequivocal commitment from all is required.

11 comments:

  1. Staff that understand and believe in the brand they work for will always work harder to pull it in the right direction. Thanks for sharing.

    ReplyDelete
  2. Yes very good point James, teamwork definitely helps for brand value as well

    ReplyDelete
  3. For last few decades, this customer service becomes the brand of the company, we should pay attention to it when we want move our business.

    ReplyDelete
  4. Teamwork always play an most important role in business. Better teamwork make your business successful in market.

    ReplyDelete
  5. This new generation want to like update time to time new features technology which gadgets can introduce great time-saving advantages into your days. And here you can get everything in one place, that is Tech to Review.
    https://www.techtoreview.com/

    ReplyDelete
  6. Nice Article : Thanks! Web Solution Winner - The World's Most Successful Blog

    ReplyDelete
  7. Software development is a process of developing a set of codes. if you are looking for a software developer in Noida then I will suggest you Macreel Infosoft is best for you because the company fulfills all the requirements in a very specific manner. It is the Best Software Development Company in Noida and the whole Delhi NCR.

    ReplyDelete
  8. Nice Blog, I would like to share information about advertisement. If you want to place Obituary Ad in newspapaer then Times Tribute is a place where you can tribute your loved once or Place Obituary Ad in Over Paper. It is a website that helps us relive the lives of our ancestors and departed loved ones. Times Tribute helps you to advertise Obituary ad in times of India, Obituary ad in Hindustan times, Obituary ad in Dainik Jagaran, Obituary ad in Amar Ujala, Obituary ad in Dainik Bhaskar. So Place Obituary Ad in Over Paper.

    ReplyDelete
  9. Page speed is important to any website, and especially for eCommerce. Aside from providing a better customer experience, a fast website will place better in Google results and enjoy a better conversion rate. So, let’s look at how Dinaryswas able to speed up a Magento website for an eCommerce client.
    We explain magento speed in this blog. Read more click on link.

    ReplyDelete

Related Posts Plugin for WordPress, Blogger...