28 October 2014

Customer service attitude

customer service attitude

Customer service attitude

Encouraging customers to have the right attitude was probably the aim of the owner of this Spanish restaurant when he placed this board at the entrance of his restaurant. Very valid it is, because customers with an open minded, a friendly outlook and positive attitude tend to obtain the best level of customer service as they are able to connect with the staff looking after them. 

The tables could easily be turned though and applied to the staff working in this restaurant. Many of these "recommendations" could equally be suggested to any customer service team even if their employers might be slightly concerned by some of the assertions such as "work less" and "play more"...

Notwithstanding these limitations, this board illustrate perfectly that good customer service is about team work between customers and people looking after them. The right attitude by both parties will help increase the level of customer satisfaction dramatically and actually result in less work and more play time, unless employers wish to convert this new found harmony into productivity gains.

06 October 2014

Customer service week 2014

Customer service week is taking place from 6th October 2014 until 10th October 2014. Once again, we list below some of the initiatices we have come across, mainly via Twitter. With the increasing popularity of Customer Service Week, the number and range of ideas is growing rapidly, making it a week to enjoy for customers all around the country.

- Random guests treated to special prizes @traffordcentre
- Customer service team visiting clients' factories @NeedlersPPE
- Send a customer service week e-card to the CS rockstars in your life @IntegreLynkInfo
- Meet the managers in the bus station @Stagecoach_West
- Office get together to discuss how to make it easy for customers @ZurichMunicipal
- Surprise gift for customer buying extra product or service @nicbankkenya
- Doodles on Customer Service graffiti wall @freebridge
- Provision of housing advice by @GuildfordBC
- Coffee and cake at the University of York Library @UoYLibrary
- Managers and Directors take over the @StagecoachWales and @StagecoachCNL Twitter accounts
- Decorating the office @RACSgroup
- Customer competition for free recharge vouchers @Visafone_Comm
- Asking for nomination of staff who have gone the extra mile @SJBromleyBMW
- Fill in a customer service feedback survey for a chance to win a gift voucher @EastCambs

Great to see all these new ideas and initiatives. Click here to see what happened during customer service week 2013
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