What customer service skills do you really need? Good service, delivered well, will always win the day. The rule book should establish the basic customer service definition: for a restaurant, this can be as simple as a bottle of (cold) water and a couple of glasses on every table. Much of the perception about the quality of service, however, will be determined by the service skills, factors such as the human interaction between the customer and staff... Assuming that the quality of the product is beyond reproach and not over priced, if the staff attitude is good, the overall service assessment will be positive, irrespective of its level of sophistication.
Picture by verygoodservice.com
Update customer service skills 2013
We have prepared a list of customer service skills which we consider to be essential when implementing an effective customer service strategy. They can be found by reading this blog post: list of customer service skills
No comments:
Post a Comment