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Customer service engagement What customer engagement strategy ? - The rapid development of computer software technology has meant th...

In customer service , even when  you work in a restaurant, hospitality or the food industry, cheesy lines are best avoided. Irrespective...

Customer service intimacy Customer service is entirely about meeting clients expectations and needs. Companies invest very significant amou...

Customer service moonlight It is all about setting the right expectations: "reaching for the moon " is probably too ambitious an...

Customers love their freedom but definitely need guidance and help, thereby making customer relationship management a complex endeavour. If...

Customer service risk Should companies take risks when managing customers relationships? There are well documented cases where economic imp...