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  How Many AI Agents Are Answering Your Support Tickets? (And How We Proved It) - the Gemini response (May 2026) Have you ever wondered exac...

  What Animals Teach Us About Great Customer Service Over 10 years ago we published an original post about animals and customer service  . T...

Bring customer service to life When designing a new customer service policy, it is very tempting to go for the minimal offering. Ration...

Customer service virtuous circle The growth of social media and viral propagation remind us everyday of the positives of a virtuous ci...

Is it the end of bread and butter service ? The increasing sophistication of marketing tools and techniques mean that many businesses have...

Customer service supplier In order to find a supplier , retain it and obtain a good performance, wouldn't it be appropriate to offer ...

Customer service relationship  For better or for worse... Customer relationship management is all about working together, not imposing what ...

Customer service attributes : Back in September, we thought that a tree was the best way to illustrate the qualities and attributes of custo...