Customer service topics

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Showing posts with label customer relationship management. Show all posts
Showing posts with label customer relationship management. Show all posts
03 September 2025

The Art of Service Recovery: Turning Unhappy Customers Into Brand Advocates

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  The Art of Service Recovery: Turning Unhappy Customers Into Brand Advocates Every service-oriented business faces the inevitable reality:...
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20 September 2013

Treat your customers like Royalty

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Treat your customers like Royalty Should you treat all your customers like Royalty? We have written previously about whether to offer a...
02 November 2011

Reach out to customers

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7 miles bridge - Florida Keys Do you do enough to reach out to your customers? Even when you have that horrible feeling that you are too...
06 October 2011

Customer engagement strategy

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Customer service engagement What customer engagement strategy ? - The rapid development of computer software technology has meant th...
27 February 2011

Online customer service : make sure it is not frosty

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Online customer service The development of online customer service delivery has made it more difficult to establish warm relationships...
05 February 2011

Customer service: avoid cheesy lines

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In customer service , even when  you work in a restaurant, hospitality or the food industry, cheesy lines are best avoided. Irrespective...
27 January 2011

Customer service intimacy

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Customer service intimacy Customer service is entirely about meeting clients expectations and needs. Companies invest very significant amou...
20 December 2010

Customer service: relationship management

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Customer service relationship  For better or for worse... Customer relationship management is all about working together, not imposing what ...
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