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Showing posts with label
omnichannel customer service
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Showing posts with label
omnichannel customer service
.
Show all posts
29 January 2026
The Evolution of Excellence: Customer Service Trends Over the Last Decade
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Customer service trends 2016-2026 The landscape of customer service has undergone a seismic shift in the past ten years. What was once a re...
29 January 2014
Go beyond omnichannel customer service
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After a long period of decline, the use of the word 'omni' in English literature seems to be on the up. The same can be said in the ...
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