Customer service topics

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Showing posts with label customer loyalty. Show all posts
Showing posts with label customer loyalty. Show all posts
11 May 2015

Fishing for customers or delivering a great customer service?

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Fishing for customers or delivering a good customer service? Most of us already know the answer. Trying to catch new customers: -...
07 June 2014

Invest in customer service for a rainy day

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Invest in customer service for a rainy day Sometimes, the trading environment for your company deteriorates considerably. This might...
06 July 2012

Will your customer service leave a long lasting impression?

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Giving a good impression is the ambition of many companies and it is fair to say that with the investment in technology, social media and ...
10 October 2011

Offer good customer service to suppliers

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Customer service supplier In order to find a supplier , retain it and obtain a good performance, wouldn't it be appropriate to offer ...
19 December 2010

Customer service: giving up is not an option

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Customer service options In a harsh climate, companies' leadership teams may decide that investment in customer service is a low priorit...
10 May 2010

Why is customer service so important?

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The importance of customer service We were interviewed by Social Small Biz on the topic. Here is the link to the post: http://www.social...
18 November 2009

Customer service: not taking any chances

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Customer service risk Should companies take risks when managing customers relationships? There are well documented cases where economic imp...
15 November 2009

Monitoring customers' purchasing habits

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Customer service monitoring The increased availability of tools to support customer loyalty initiatives can be intrusive and creates threat...