Customer service topics

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Showing posts with label customer service experience. Show all posts
Showing posts with label customer service experience. Show all posts
08 April 2013

Customer service: the path to nowhere?

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Customer service career path Is customer service a good career path for employees? Through the years of writing this blog, we have esta...
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02 January 2013

A fresh approach to customer service

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New Customer service approach At the beginning of a new year, many businesses are starting to implement their new strategies and look at...
06 July 2012

Will your customer service leave a long lasting impression?

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Giving a good impression is the ambition of many companies and it is fair to say that with the investment in technology, social media and ...
27 February 2012

Customer service guide

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Customer service guide :  When designing a new customer service guide, executives could usefully draw parallels between customers findin...
20 September 2011

Does your customer service run like clockwork?

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Does your customer service run like clockwork ? It needs to be reliable, accurate, adapt to various conditions, from cold showers to inten...
03 March 2011

Customer service experience: the odd one out

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Customer service experience Does your customer experience need to be personalised? Actually, customers do not often want to be treated in...
19 December 2010

Customer service: giving up is not an option

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Customer service options In a harsh climate, companies' leadership teams may decide that investment in customer service is a low priorit...
06 August 2010

Customer service excellence: does the client perspective matter?

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The client will drive the score in customer satisfaction survey and he/she will decide whether to remain loyal and recommend the company. Fr...