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  The Art of Service Recovery: Turning Unhappy Customers Into Brand Advocates Every service-oriented business faces the inevitable reality:...

Customer service employees As your customer service employees return from their summer holidays, do make sure that the benefits of ...

Customer service skills Irrespective of our actual customer service skills , many of us have an opinion about how customer service shou...

A complete customer service skill set must include a good sense of anticipation. Many industries have learnt to identify the early sign...

How to define customer service?   Agreeing an universal customer service definition is not an easy task. Numerous procedures, books and ma...

What customer service skills do you really need? Good service, delivered well, will always win the day. The rule book should establish the ...

Customer service gaps A major challenge for service companies is to bridge the gap between customer expectations and service provision. Thi...

Customer service attributes : Back in September, we thought that a tree was the best way to illustrate the qualities and attributes of custo...

Customer service job satisfaction Whilst the focus is very often to reduce costs and offer the minimum service to customers, there is a grea...

Good customer service qualities are all about knowing what the customers want and anticipate their needs before they even show up. This w...

Is good customer service a lifeline to retain customers? Many companies know how to deploy fully fledged customer service but will not beca...

Good customer service skills  A difficult environment makes attracting a new customer more challenging than ever. Existing customers will o...