31 July 2012

Customer service: should you blow your own trumpet?

blow your own trumpet
With the increasing emphasis on customer service, more and more companies claim that they offer a very good service, the very best service even. But is it wise to blow your own trumpet? Any service delivery hick-up could then lead to a severe back clash, with many customers using the high quality service expectations set by the company as an excuse for complaining, mocking the company and thereby damaging its reputation. An alternative course is to let the customers do the talking and use forums, social media platforms and the many other tools available to ensure that the positive feedback is noticed by many. So next time you are thinking about blowing your own trumpet, make sure you can last the distance.

06 July 2012

Will your customer service leave a long lasting impression?

customer service impression
Giving a good impression is the ambition of many companies and it is fair to say that with the investment in technology, social media and training much progress is being achieved across the board. The basis for competition has shifted though and with no immediate prospect of a sustained improvement in the economic environment, customer service's importance keeps growing. At the end of the day it is no longer enough to assess if your service performance was good enough. The key measure will be to what extent your customer service has left a long lasting impression and as a result existing customers will become promoters of your products and services