Good customer service attributes (Take 2)

Customer service attributes: Back in September, we thought that a tree was the best way to illustrate the qualities and attributes of customer service. Here is a serious new contender though: serene, calm, collected, elegant on the outside and apparently swimming effortlessly, but peddling frantically below the waterline to make sure that things happen. The other quality that the swan brings to customer service attributes is the ability to transfer knowledge and skills and train the next generation, seamlessly.

We would love to hear your views on what you believe the most important attributes are so please don't hesitate to leave a comment with your top three.

Picture courtesy of http://www.peterstephens.co.uk with our thanks

The attributes of good customer service

What are the attributes of good customer service?

Customer service attributes

We have been looking for a long time for a picture illustrating good customer service attributes and even started to build a list: flexibility, strength, elegance, discretion, respect, attention to detail, changing with the seasons - a tree does it all: it meets our expectations.
The success of a company's customer service strategy will then be heavily dependent on being able to deploy a team of employees whose skills are in adequacy with the attributes required.
Depending on the industry you operate in, many more attributes may be relevant. For example, you need to be aware of the full range of activities of the organisation you work for, you need a full range of personal skills to handle customers and some technical skills to advise them on your products and services. In short, customer service executives need a full range of tools at their disposition to help resolve customer issues and make their experience better.
Please feel free to suggest other attributes to be added to the list by leaving a comment below.
Picture courtesy of www.19sixty3.com with our thanks.