09 October 2013

Customer service week 2013

It is customer service week 7-13 October 2013. Time to celebrate.
Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service. Only a few days to go so if you have not planned ahead here are a few ideas of things you could do. Please make sure that you take part in this 2013 customer service week, more and more of your customers are expecting you to. If you are already well ahead, please do not hesitate to add your suggestion so that the list can be even more comprehensive for next year.

  • Chairman back on the shop floor - @Centrom @AskaHomes
  • Call for nomination of members of staff who go the extra mile - @GreaterAnglia
  • Free Breakfast and afternoon tea for clients (Avanta Offices) @AvantaOffices
  • Asking students for their feedback on the university - @LeedsMet
  • Call for supporting the entry to a customer service award @NikonatGrays
  • Members of staff tweeting about their work @BrightonHoveCC
  • Free breakfast goodies (Stagecoach bus) @StagecoachEScot
  • Looking for their customer service champion (@The_MMO)
  • Manager serving on Front Desk (@TimeTideMuseum)
  • NVQ certificate presentation to staff members - @DuploUK
  • Bitesize Gober Sessions for staff and Partners (@YourGuinness)
  • "If you were an animal?" (reverse) game/survey/prize draw (Sureflap) @sureflapnews
  • A selection of passenger focused activities - @EMTrains
  • Surprise gifts for customers who visit shops - @Airtel_life
  • Team activity day with treasure hunt (@Moathomes)
  • CEO joining in for charity (@HawksfordGroup)
  • All members of staff involved in doing a customer service survey by telephone - @DuploUK
  • Customer service team partaking in a community impact day - @Moathomes
  • Speaking engagement at customer service week event - @RFClimited
  • Staff job swaps (Stagecoach Bus)
  • Collecting smiles via Instagram - @nationalexpress
  • Appreciation - meet the customer service employees - @SmartSign
  • Asking travellers what song they would like being played on trains (@SouthernRailUK)
  • Visit by local MP to hear advisers in action - @hellosanctuary
And many more....

If you have other customer service celebration ideas, please do not hesitate to leave a comment below and don't forget to capture customers' ideas for customer service week next year...

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