The client will drive the score in customer satisfaction survey and he/she will decide whether to remain loyal and recommend the company. From the company point of view the same metrics will be used to measure customer service performance: whichever way you look at it,
the winner should be the same. Do not hesitate to visit our website for good customer service examples by award-winning companies
For more customer service excellence examples, visit our blog: blog.verygoodservice.om
