Olympics: Does your customer service deserve the gold medal?

Olympic Motto and customer service:

If you wish to reach Customer Service Excellence why not simply adopt the Olympic Motto:

“Citius, Altius, Fortius” (1)

(1) Often translated as “Swifter, Higher, Stronger” 

Customer service: Stand out from the crowd

Stand out customer service

Developing a customer service proposition which stands out from the crowd is the aim of many. Hands raised, waving the flag, surely our service is differentiated... Unfortunately we rarely get to see the perspective of the customer and often unable to assess objectively whether our company genuinely stands out. Gathering customer feedback through social media channels as well as through the more traditional tools becomes a critical activity. This is especially true if we suddenly discover that we stand out for the wrong reason in which case the company reputation is under threat and remedial action must be taken as a matter of urgency

Picture courtesy of Peter Stevens with our thanks - http://www.flickr.com/photos/pedrostephano/

Invest in customer service to cut the waste

Customer service waste

Cut the waste: The Department for Environment, Food and Rural Affairs has published amazing statistics about the amount of food and drinks wasted every year in the UK. The total avoidable waste represents £12 bn a year according to the Waste and Resources Action Programme. In your business, can you quantify the waste directly attributable to poor customer service? And, more importantly what is needed to capture this enormous source of added productivity?

Picture courtesy of WRAP with our thanks

Customer service excellence: does the client perspective matter?

The client will drive the score in customer satisfaction survey and he/she will decide whether to remain loyal and recommend the company. From the company point of view the same metrics will be used to measure customer service performance: whichever way you look at it,

the winner should be the same. Do not hesitate to visit our website for good customer service examples by award-winning companies

For more customer service excellence examples, visit our blog: blog.verygoodservice.om