Customer service employees: have they come out of their shell?

Customer service employees

As your customer service employees return from their summer holidays, do make sure that the benefits of a relaxing time on the beach is being felt by your clients. Is the outlook of your customer service employees changing? Have they come out of their shell? They should be given more of a free rein to resolve customers issues and problems before they fall back into their well-worn customer service old habits. Whilst procedures and discipline should not be overlooked, an empowered customer service workforce is very likely to be more enthusiastic and able to deploy its skills more effectively.

Customer farming

customer service farm

The farming community knows a thing or two about delivering real results despite unpredictable and changing market conditions. The parallels which exist between agriculture and customer service and marketing are not used enough and yet they could assist in the design and delivery of a clear customer-focused strategy. Chose the best food to grow, select the crops, prepare the soil, plant the seeds, use (or not) fertilizers, provide water when needed, harvest, select, calibrate, taste, store... Wouldn't it be great if our local farmers could engage in workshops to develop these simple concepts and help us adapt them to the way we handle customers. Unfortunately they are far too busy producing tangible results.....the first lesson maybe?

Picture courtesy of http://www.berryscrumptious.co.uk with our thanks

Online customer service : make sure it is not frosty

Online customer service

The development of online customer service delivery has made it more difficult to establish warm relationships with customers. A new challenge facing customer service training is to ensure that despite the lack of direct human contact, customer service representatives are able to engage with customers, develop a personal contact and above all that the relationships do not become frosty, especially on social media channels where it is witnessed by millions.


Picture courtesy of http://lilackitty.deviantart.com/ with our thanks

Customer service should not be an uphill struggle

customer service struggle

Delivering customer service should not be an uphill struggle. With the right customer service attributes, a pinch of training, a good dose of determination and above all a sense of achievement when reaching the ultimate goal, customer service becomes a pleasant experience. The result will be a much better panorama from the summit: high level of customer satisfaction and many happy employees.



Picture courtesy of http://lilackitty.deviantart.com/ with our thanks

Customer service: avoid cheesy lines

In customer service, even when  you work in a restaurant, hospitality or the food industry, cheesy lines are best avoided. Irrespective of your own customer service definition, this simple notion should be included in all customer service training programmes

Picture courtesy of Imaging Essence with our thanks