20 September 2013

Treat your customers like Royalty

Treat your customers like Royalty

Should you treat all your customers like Royalty? We have written previously about whether to offer a standard customer service to all or tailor it to individual customers or group of customers. The debate rages on as tailored customer service will obviously be much more expensive to deliver. There is even an argument that tailoring is not actually required. Most customers need similar things, it is just a matter of anticipating all the possible needs well and standardise the service to accomodate them. Irrespective of the choice made, there is one constant theme, customers should all be treated like royalty, whether they are important in terms of money spend with your company or not. Indeed, the so-called small customers might have rapidly increasing orders or may know a huge number of large customers and become a major referal source for your business.

5 comments:

  1. This comment has been removed by a blog administrator.

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  2. It's true, it's never good to underestimate the impact of your (reach to customers, customer service, social media) on your customers. The blog over at The Wire did a recent article on this as well: http://thewire.cableone.net/decipher-the-customer-code/.

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  3. As they say, that the customer is the king, so every business owner should try to use such facilities that can make their customers easy to remember your brand, and this feat can be achieved by using live answering services with 1800 numbers.

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  4. Treat your customers like royalty, nice and practical thinking... yeah this is right, if we want to make our business stable in this competitive market, we have to respect our customer like a royal person, because on the other hand it is also a fact that if a customer like your services it refer the other person to your company...

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  5. It is a universal truth and we cannot avoid that Customer is always a royal person for a business person. If we treat our customer as a royal person, it will help us to grow our business fast.

    you posted a nice content keep it up..

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