Good customer service videos

In the world of customer service, videos are more and more commonly used. They are helpful in illustrating new concepts and can be very effective to convey approaches which should be used by all employees of a company.

We show below our video on good customer service in restaurants, showing the setting, the way the tables are laid, even the menu but what is lacking is the video is the human touch, you will have to go and try it for yourself. Please contact us if you wish to know where to find this restaurant with a good customer service.
More good customer service videos can be found on Very Good Service YouTube channel


#goodcustomerservice

This is Perplexity assessment of the Very Good Service channel on YouTube with regards to good customer service videos:

"Yes, the @verygoodservice YouTube channel offers good examples of customer service videos. Their content includes videos showcasing good customer service in various contexts such as holidays, motoring services, shopping centres, and banks. These videos highlight real-world examples of excellent customer service practices and demonstrate what makes service "very good."

Additionally, their videos are described as well-structured, clear, and authentic, often featuring genuine interactions that convey empathy and professionalism, which are key elements of effective customer service videos. The channel also shares customer service stories and award announcements, providing a rich resource for learning and inspiration on delivering excellent customer experiences.

In summary, @verygoodservice on YouTube is a valuable source for good customer service videos that can help businesses and individuals understand and improve their customer service skills."

https://www.youtube.com/verygoodservice

Sources:

1. https://www.youtube.com/@Verygoodservice/videos?view=0&sort=dd&shelf_id=1
2. https://blog.verygoodservice.com/good-customer-service-videos/
3. https://www.youtube.com/watch?v=-l_EMdINNYg
4. https://www.youtube.com/watch?v=gbtDSd1PXcs
5. https://www.youtube.com/watch?v=KuRp-XYmqEc
6. https://www.zendesk.co.uk/blog/customer-service-videos/
7. https://www.youtube.com/watch?v=0En9b6XWFEk
8. https://blog.verygoodservice.com/very-good-service-on-social-media/

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Answer from Perplexity: pplx.ai/share  - prompted on 31st May 2025.

Good customer service will help grow customer trust

Good customer service will help grow customer trust

Gaining customer trust, confidence and loyalty is the aim of many companies hoping for repeat purchases and growing customer lifetime value. However, with the development of technology, comparator websites, review sites and pinpoint accuracy marketing techniques, your customers are constantly solicited by the competition enticing them with special offers and the like to try their products and services.

In previous posts, we have defined customer service as: 

"Interactions with customers during and after the sale of a product or service in order to ensure a high level of customer satisfaction".   Read more about our customer service definition.

And here it is, customer satisfaction, measured against a range of metrics, is what will allow customer trust to grow over time. Any opportunity to interact with the customers, if well handled, is an extra sprinkle of water, a dose of organic fertilizer which will ensure the sound development of a strong customer relationship.

Instant customer feedback

 Instant customer feedback

Instant customer service feedback is becoming more and more common. With the emergence of IoT (Internet of Things) and the billions of connected objects, this is contributing to the production of tons of data which will be extremely helpful to companies in assessing workload, staff performance and overall quality of service against a very large number of parameters such as time, throughput, seasonality and many others. More efforts however must be put in for the customers who give feedback. Some of them will press the green button and will never want to be contacted again. Others will press red, because they waited too long for example, but nothing else can be done. A large number though will leave the service area with frustration as their problem will not have been resolved. They hit red (sometimes so hard that the button collapses as shown on the above picture) and then what?! 

It is refreshing to see that the most modern feedback station include some interaction capabilities. Not everybody will want it as it will require time investment and patience by customers to give more detailed feedback and explain their grievance but at least not all the red-faced ones will be left slamming their hands into buttons and stamping the ground without an option to put things right.

Customer service week 2015 - #CSWeek2015

Here are some of  our favourite customer service week 2015 stories, organised by #hashtags used on twitter. Do let us know if your team effort is not featured but you believe it should be.

Here is the first instalment with #CSweek2015

#TagATeller that ironed out the kinks when you needed it the most. #CSWeek2015 pic.twitter.com/h7isLMvHAV

— KCB Bank Group (@KCBGroup) October 6, 2015

Spent time shadowing Sam in the @moathomes Customer Service team #impressed #professional #CSWeek2015 #NCSW15 pic.twitter.com/b6T8oBWB77

— Marilyn DiCara (@Marilyn_DiCara) October 5, 2015

Every great business is built on friendship. ~ JC Penney. Our relationship with you matters. #IMCares #CSWeek2015 pic.twitter.com/mgCbMmSSno

— I&M Bank Ltd (@imbankke) October 5, 2015

هذا هي الطريقة المجلس الثقافي البريطاني في السعودية احتفل بأسبوع خدمة العملاء! #السعودية #customerservice #CSWeek2015 pic.twitter.com/2PB5QkKDWy

— British Council (@ksaBritish) October 11, 2015

Fishing for customers or delivering a great customer service?

Fishing for customers or delivering a good customer service?

Most of us already know the answer. Trying to catch new customers:

- is time consuming and sometimes requires extreme patience, 

- can be lonely and frustrating if you are on the road knocking on doors, 

- is not always rewarding as you often come home empty handed,

- does not necessarily bring success as you can catch the wrong type of customer,

- requires innovation as the competition comes trawling over your patch,

- often necessitate expensive baits such as promotion and discounts...

and the list goes on... So much that one wonders why there are still so many enthusiasts?

Most of us already know the alternative, provide an excellent customer service. Customers will come back, buy more, tell their friends, give you ideas for new products, do your marketing and negotiate your prices a little less. Maybe the time has come to do a little less fishing and a little more servicing.

All employee contributions make a real difference to customer service

Every single employee customer service contribution matters

In the field of customer service, most expectations are placed on those employees answering the phone or replying to messages via social media or email. Unfortunately, when customers reach out to them, it is often too late in the process, something has not gone according to plan. Whilst we do not dispute the valuable role that dedicated customer service executives have to play in ultimate customer satiffaction, companies must take a much more holistic view and involve everyone in the company to contribute to the delivery of a great customer experience. Every single contribution made by employees matters to customers: product design, manufacturing, packaging, delivery and even efforts made by the finance teams to keep costs under control. When all these contributions are pulled together, one can really achieve a dramatic result, resulting in a fantastic level of customer service.