27 February 2011

Online customer service : make sure it is not frosty

online customer service

Online customer service

The development of online customer service delivery has made it more difficult to establish warm relationships with customers. A new challenge facing customer service training is to ensure that despite the lack of direct human contact, customer service representatives are able to engage with customers, develop a personal contact and above all that the relationships do not become frosty, especially on social media channels where it is witnessed by millions.


Picture courtesy of http://lilackitty.deviantart.com/ with our thanks

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