
customer service blog dedicated to people and companies offering the very best customer service
30 November 2009
Importance of customer service: seeing the light

23 November 2009
Not prepared to pay for good customer service

Customer service and your finances
Customers definitely want companies to understand the importance of good customer service in finance sector and to employ people who have the right skills to deliver. But, with the consequences of the credit crunch still being felt, many customers are down to their last pennies and simply not prepared to pay extra for service. If finance companies want to offer high quality service to some clients (and charge for it) whilst keeping a keenly priced mainstream offering, they should adjust their brand proposition by either offering distinct products and services, potentially under two brands or, more dramatically, by focusing on only one segment of the market.22 November 2009
Good customer service: oiling the wheels

Good customer service
Delivering good customer service is simply making it easier for clients to achieve what they want, it being buying a product or service, reaching a destination, or simply protecting their well being. Engineers have managed it successfully for centuries. The rule is simple: if you do not oil the wheels, they start squeaking.18 November 2009
Customer service: not taking any chances

Should companies take risks when managing customers relationships? There are well documented cases where economic imperatives have forced companies to take short cuts and potentially sacrifice their long term future. Most customers will let it happen once but like falling off a bridge, it is not something that they will want to experience again.
15 November 2009
Monitoring customers' purchasing habits

Picture courtesy of http://sophieeggleton.withtank.com/ with our thanks
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