26 September 2009

Providing good customer service beyond the high street

customer service high street

Customer service in the high street

Providing good customer service: with the emergence of a multitude of social media, the delivery of customer service is rapidly transforming through the exploitation of new communication channels. Social media marketing has been used to drive customers to online shops and even high street shops. Interestingly shops are now being used to drive Twitter traffic, thereby enabling opportunities for repetitive contact. Soon we will want to shop through the social media sites and and will go to the shops when we want to socialise...

Picture courtesy of http://www.laurenceborel.com/ with our thanks

24 September 2009

Design is a key component of customer service

Customer service design

Customer service design

Travelling at the back of a plane can be a very frustrating experience but an increased emphasis on design can improve considerably passengers' perception. Should the designers become officially part of the customer service team and ensure that customer service design plays an important role in customer handling?
Picture courtesy of http://blog.rampcreative.com/ with our thanks

23 September 2009

Does customer service rely too much on technology?

customer service technology

Customer service technology

These wonderful spreadsheets have been in use for many many years yet they are fast disappearing with the introduction of sophisticated computer programs. Does the customer win as a result of technology improvements? or are we more and more likely to hear the well known answer "computer says no..."

Picture courtesy of http://tikichris.wordpress.com/ with our thanks

12 September 2009

Good customer service does not have to be bland

Whilst communication over the internet and the telephone is reducing in many ways the opportunity to deliver traditional face to face customer service, plenty of industries still have the chance to impress. We would suggest that the adoption of designer labels instead of the traditionally bland outfits would do wonder to please customers. Why not try it with one of our recent favorite pieces from Olivia Rubin?
Picture courtesy of www.oliviarubinlondon.com with our thanks

10 September 2009

If customer service fails....

....it is more likely than not that the company would be facing a storm, and nowhere to escape to.
Picture courtesy of http://www.tracymorter.com/ with our thanks

07 September 2009

The attributes of good customer service

customer service attributes
What are the attributes of good customer service?

Customer service attributes

We have been looking for a long time for a picture illustrating good customer service attributes and even started to build a list: flexibility, strength, elegance, discretion, respect, attention to detail, changing with the seasons - a tree does it all: it meets our expectations.
The success of a company's customer service strategy will then be heavily dependent on being able to deploy a team of employees whose skills are in adequacy with the attributes required.
Depending on the industry you operate in, many more attributes may be relevant. For example, you need to be aware of the full range of activities of the organisation you work for, you need a full range of personal skills to handle customers and some technical skills to advise them on your products and services. In short, customer service executives need a full range of tools at their disposition to help resolve customer issues and make their experience better.
Please feel free to suggest other attributes to be added to the list by leaving a comment below.
Picture courtesy of www.19sixty3.com with our thanks.

05 September 2009

customer service blog: how to deliver good customer service?

What is customer service?

Welcome to Very Best Service - The customer service blog dedicated exclusively to customer service.

The main objective of this blog is to illustrate customer service concept in pictures with a catch phrase and a short statement justifying the assertion. This blog is supported by a couple of additional resources:

- On verygoodservice.com we look for the very best companies such as hotels, retailers, online shops, travel companies, restaurants.... which are recognised as being the best at what they do and have recently won awards for their products and customer service.

- On our good customer service examples blog we feature real life stories from customers who have enjoyed a great experience from companies listed on our website.

good customer service by verygoodservice.com

Through our collection of customer service post we will also attempt to answer the question "what is customer service?" - To help we will post about the definition of customer service as well as give some customer service tips. We will touch on items such as culture, quality and how to handle customers.