![Online Customer service online customer service](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhWkl9u0mkJoFSgR0bCBU8KaBR3X8WbGqEfrkkuEFPW6r5ApfTxBx4RwzEMn9XqD2f7i_c8dmqy7qMtjSzI8ppe32L69wD8aRR5GPO5485nS6jOSbD8KFfy68wQX0O80vYPLAwHD3H1sQ8/s400/customer+service+online+-+avoid+frosty+relationships.jpg)
Online customer service
The development of online customer service delivery has made it more difficult to establish warm relationships with customers. A new challenge facing customer service training is to ensure that despite the lack of direct human contact, customer service representatives are able to engage with customers, develop a personal contact and above all that the relationships do not become frosty, especially on social media channels where it is witnessed by millions.Picture courtesy of http://lilackitty.deviantart.com/ with our thanks
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