08 April 2013

Customer service: the path to nowhere?

customer service career path

Customer service career path

Is customer service a good career path for employees? Through the years of writing this blog, we have establish a (small) number of truth which could be hard to challenge. To name a couple, we have established that quality customer service is a key factor in the long term prosperity of an organisation and that employee satisfaction is a key success factor driving good customer service. Bringing the two together, it becomes clear that any organisation must be able to attract quality employees to its customer service teams and to make it attractive in the long run, convince employees that customer service offers a solid career path. To ensure their long term future companies must therefore make sure that enough attention is paid to the customer service career path, not only to allow development of individuals within the function but also to make sure that they can progress in others parts of the business, such as marketing for example, so that there customer interaction experience can be fully leveraged.

6 comments:

  1. Great article, thanks! Customer service is probably one of the most underrated things in this world - truly a dying art. I have come across a website which allows me to receive the customer service I deserve. By writing reports about my Suppliers, and allowing them to respond to me regarding the matter at hand, http://hellopeter.com/ has helped restore my faith in customer service.

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  3. It is very important to deliver high quality service to customer. As customers & business relation depends on this. If any business can make good relationship with their customers , this will surely help to increase profit in long run.

    customer returns


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  5. I think if we provide great service to the customers, we do not need for marketing of our business. Because our customer will suggest to the other person for our product or business....

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    1. i agreed with you that if we provide great service to the customer who are like a "royal person" for us, they will suggest to others for our services or products but we have to do marketing to get that first customer. it depends on us what we choose offline or online marketing to promote our services or products.

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