08 April 2013

Customer service: the path to nowhere?

customer service career path

Customer service career path

Is customer service a good career path for employees? Through the years of writing this blog, we have establish a (small) number of truth which could be hard to challenge. To name a couple, we have established that quality customer service is a key factor in the long term prosperity of an organisation and that employee satisfaction is a key success factor driving good customer service. Bringing the two together, it becomes clear that any organisation must be able to attract quality employees to its customer service teams and to make it attractive in the long run, convince employees that customer service offers a solid career path. To ensure their long term future companies must therefore make sure that enough attention is paid to the customer service career path, not only to allow development of individuals within the function but also to make sure that they can progress in others parts of the business, such as marketing for example, so that there customer interaction experience can be fully leveraged.

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