27 January 2011

Know your client .... intimately?

know your clientCustomer service is entirely about meeting clients expectations and needs. Companies invest very significant amounts of money to finance the gathering of data based on questionnaires and purchasing habits. The most sophisticated are now moving to lifestyle analysis in order to develop more holistic offers.
But what about the mood? A "know your client intimately" initiative should allow companies to find out what clients want now and adjust their services accordingly.

Picture courtesy of Ashford Daly Photography with our thanks -


  1. When it comes to mood, I think it's also important to teach CSRs how to control their moods and emotions. If they are unhappy and dissatisfied, the customer will be unhappy and dissatified.

  2. Yes, It needs professional person. You can choose call center pros Santo Domingo to get the good services towards the customers. Workers in call centers are well trained, if you want to hire persons for the same services, you have to trained them first. So it is wise to choose them.

  3. Customer service and marketing is the best way to bring the customer and their attention. But you have to do the marketing to bring the customer. As a result, you can use LED video walls to get your desire customers. That will eventually increase your sales.

  4. Customer services are the main to capture a customers and bring back to your business again and again. You have to build a good communication system with them. You can use Téléphonie IP Montréal to have the best services. It provide stable connection and many more.


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