29 December 2009

Over the moon because of good customer service

It is all about setting the right expectations:
"reaching for the moon" is probably too ambitious and "once in a blue moon" does not happen often enough. The attributes of a good customer service programme need to take into account the fact that customers like to know what to expect and do hope to receive more each time.


Picture courtesy of http://www.lukeaddison.com with our thanks

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