![Social media customer service customer service social media](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhpivZ4J8WDtw7oJ5CnkrUEVe72XLH9Gtl6h9PaM4BOdaYUgEPCPv8nuPk5o5deETogLtGeiVj5waJGb7M4217sT0M4EjTeLXpidZnWb_ghtvklXQh5nHNaFlt1VDHKC4-l1ONXmKYoG3M/s16000/home.jpg)
Social media customer service
Social media is still a black and white world, customers like it or they don't. Interestingly a shade of gray has appeared recently with a number of social media converts complaining of fatigue and returning to more traditional ways of communication such as handwriting. If the trend setters are already considering a switch away from social media, customer service executives have to consider very carefully their customer relationship management strategy: heavy investment in the new digital marketing world should be matched with proper stocking up of pens and paper.
Picture courtesy of http://www.wearesnook.com/ with our thanks. Snook is a new initiative that service designers Sarah Drummond and Lauren Currie have launched in Scotland.
Picture courtesy of http://www.wearesnook.com/ with our thanks. Snook is a new initiative that service designers Sarah Drummond and Lauren Currie have launched in Scotland.
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