06 August 2010

Customer service excellence: does the client perspective matter?

customer service excellenceThe client will drive the score in customer satisfaction survey and he/she will decide whether to remain loyal and recommend the company. From the company point of view the same metrics will be used to measure customer service performance: whichever way you look at it,

the winner should be the same. Do not hesitate to visit our website for good customer service examples by award-winning companies

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