19 December 2010

Customer service examples

Customer service examples: Here are a few quotes by @Thoughtbuddy giving us his take on good customer service:

"For me, an example of @ is when the shop assistant walks around from behind the counter/till to hand over your purchase(s)."

"Also think it's @ when assistant refers to you by name using details on your payment / loyalty card."

"It's better to take the customer to where the product they're after is on the shelf/rail rather than just give directions."

"A basic: staff engaging in friendly banter with the customer rather than talking to their colleagues/pals."

Thank you Simon

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