20 December 2010

Customer service: relationship management

customer relationship managementFor better or for worse... Customer relationship management is all about working together, not imposing what suits one party or the other. Irrespective of the initial engagement, companies which can demonstrate flexibility, and wish for the relationship to succeed, will stimulate their customers to adopt the same behaviour. And, long after the wedding day all will live in harmony in the long term....
Picture courtesy of CocoonPhotography with our thanks -

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