19 December 2010

Customer service: giving up is not an option

give up customer serviceIn a harsh climate, companies' leadership teams may decide that investment in customer service is a low priority. Whilst the motivation is easy to understand and often driven by cost management measures, it is not sustainable. After all, when the winter is over, clients will remember where their bad customer experience and this will clearly influence their decision for future purchases. So even when it is tough out there, good customer service remains a critical tool to outshine the competition.


2 comments:

  1. Nice Information! Thanks for share the information. It was very useful for me. Genuvenue is a Wedding Decorations in Alberta " better work than other decorators planners. We provide various types of services such as Wedding Decoration, Birthday Decoration, and other decoration services.

    ReplyDelete
  2. I do not know about others, but I mostly judge a business by the way they treat their clients. Even recently I availed a Political Science Essay writing service because I love their way of their talking with the customers. Believe me, I was surprised by their manner to treat their clients.

    ReplyDelete

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