24 September 2009

Design is a key component of customer service

Customer service design

Customer service design

Travelling at the back of a plane can be a very frustrating experience but an increased emphasis on design can improve considerably passengers' perception. Should the designers become officially part of the customer service team and ensure that customer service design plays an important role in customer handling?
Picture courtesy of http://blog.rampcreative.com/ with our thanks

1 comment:

  1. What a thought-provoking piece! The author's perspective is intriguing and well-articulated. It sparks contemplation on the discussed topics. Engaging and informative, a must-read for sure phd thesis writing services in india