23 September 2009

Does customer service rely too much on technology?

customer service technology

Customer service technology

These wonderful spreadsheets have been in use for many many years yet they are fast disappearing with the introduction of sophisticated computer programs. Does the customer win as a result of technology improvements? or are we more and more likely to hear the well known answer "computer says no..."

Picture courtesy of http://tikichris.wordpress.com/ with our thanks

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